A better advert can attract attention. It cannot, on its own, chase a contractor, clarify a tenant’s concern or confirm that a repair is complete. For landlords, investors and property owners, the commercial question is not simply whether your managing agent uses artificial intelligence. It is whether that technology supports a more responsive, better-organised service without weakening accountability. That distinction matters across the private rented sector, HMOs, social ho

I Wasn’t in the Room. My AI Avatar Was. But That Wasn’t the Biggest AI Lesson. A last-minute family issue meant I could not join Amanda in person for our presentation at Surrey Property Exchange in Guildford. So I apologised to the audience through an AI avatar and told them something entirely true: Amanda is a far better presenter than I am, and they were in safe hands. The avatar then explained why our property business moved from basic call-answering technology to a team o