A better advert can attract attention. It cannot, on its own, chase a contractor, clarify a tenant’s concern or confirm that a repair is complete. For landlords, investors and property owners, the commercial question is not simply whether your managing agent uses artificial intelligence. It is whether that technology supports a more responsive, better-organised service without weakening accountability. That distinction matters across the private rented sector, HMOs, social ho

I recently stood in front of a packed room at Surrey Property Exchange in Guildford to talk about artificial intelligence in property. I expected curiosity. I expected a few sceptics. I expected questions about whether AI would replace people, make mistakes or become another expensive piece of technology that promised more than it delivered. The room surprised me. The audience was not waiting to be convinced that AI matters. Many were already using it. Some were experimenting