The Cost of Informal Dispute Handling The informal approach to tenant disputes is costing landlords. Here's why: A tenant stops paying rent. You call them up, have a casual conversation. They promise to pay next week. They don't. You call again. They make excuses. You're frustrated, but you haven't documented anything. No record of the conversations. No formal notice. No timeline. Weeks pass. Rent is now three months overdue. You finally decide to evict. You contact a solicit